We understand that software and technical support is of vital importance to our customers, and we are proud of the service we provide. We constantly monitor the performance of our support services through internal reporting and via customer feedback to ensure we continue to meet a high standard of service.

Our technical support services are also enhanced by Caresphere – an internet-based service that helps to achieve and maintain a level of excellence in the performance of your laboratory.

Call Center

021 – 3002 6999

021 – 2902 3008

0811976 200*

Operational Hours

Monday – Friday

08:00-21:00 WIB

On Call Service


For services during holiday

*WhatsApp chat only, please use telephone line for calls