<h3 style=”text-align: center;”>Quality Management?</h3>
<p style=”text-align: center;”>Quality Management ensures that an organization’s products and services are consistent and meet customer expectations. It involves four main components: Quality Planning, Quality Assurance, Quality Control, and Quality Improvement.</p>
<h3 style=”text-align: center;”>Principles of Quality Management</h3>
<ol>
<li><strong>Customer Focus</strong>
<ul>
<li>Understand and meet customer needs.</li>
<li>Aim to exceed customer expectations.</li>
</ul>
</li>
<li><strong>Leadership</strong>
<ul>
<li>Establish clear vision and direction.</li>
<li>Create an environment for achieving quality objectives.</li>
</ul>
</li>
<li><strong>Engagement of People</strong>
<ul>
<li>Empower and engage employees at all levels.</li>
<li>Recognize contributions and promote teamwork.</li>
</ul>
</li>
<li><strong>Process Approach</strong>
<ul>
<li>Manage activities as processes.</li>
<li>Optimize processes for efficiency and effectiveness.</li>
</ul>
</li>
<li><strong>Improvement</strong>
<ul>
<li>Strive for continuous improvement.</li>
<li>Implement innovative strategies for better performance.</li>
</ul>
</li>
<li><strong>Evidence-Based Decision Making</strong>
<ul>
<li>Base decisions on data analysis.</li>
<li>Use accurate and reliable data for informed decisions.</li>
</ul>
</li>
<li><strong>Relationship Management</strong>
<ul>
<li>Foster good relationships with stakeholders.</li>
<li>Create mutually beneficial partnerships.</li>
</ul>
</li>
</ol>